Wednesday, November 4, 2020 |

Neil’s selection as 2020 Five Star Wealth Managers was announced in Cleveland magazine who partnered with Five Star Professional, a third party research firm, to find wealth managers, who satisfy 10 objective eligibility and evaluation criteria, which are associated with wealth managers who provide quality services to their clients. Client retention rates, client assets administered, firm review and favorable regulatory history are a few of these criteria. Self-nominations are not accepted. This is Neil’s 5th time being recognized. 1,548 Cleveland area wealth managers were considered for the award; 62 (4 percent of candidates) were named 2020 Five Star Wealth Managers.

These days, it can take a village to navigate one’s financial world. Whether it is managing your assets with a wealth manager, finding your way through the ever-changing landscape of tax law, sorting out your estate and succession planning or picking the right life insurance, finding the right wealth manager or team who suits your needs can be a daunting task. In fact, many consumers have a hard time figuring out where to even begin.

Sometimes, a few simple questions can set one off on the right path. Asking a professional what makes working with him or her a unique experience can help you understand how they work and if their style meshes with your own. Further, asking them to talk about any specialties they might have can help uncover skills you might find useful.

Because Five Star Professional believes this is a good place to start, they have partnered with Cleveland Magazine to help consumers find wealth managers and investment professionals in their area. Each award candidate undergoes a thorough research process (detailed below) before being considered for the final list of award winners.


Eligibility Criteria

  1. Credentialed with appropriate state or industry licensures.
  2. Actively employed as a credentialed professional in the financial services industry for a minimum of five years.
  3. Favorable regulatory and complaint history review.
  4. Accepting new clients.
  5. One-year client retention rate.
  6. Five-year client retention rate.
  7. Number of client households served.
  8. Recent personal production and performance (industry specific criteria).
  9. Education and professional designations/ industry and board certifications.
  10. Pro Bono and community service work.

The Five Star Wealth Manager award, administered by Crescendo Business Services, LLC (dba Five Star Professional), is based on 10 objective criteria. Eligibility criteria – required: 1. Credentialed as a registered investment adviser or a registered investment adviser representative; 2. Actively licensed as a registered investment adviser or as a principal of a registered investment adviser firm for a minimum of 5 years; 3. Favorable regulatory and complaint history review (As defined by Five Star Professional, the wealth manager has not; A. Been subject to a regulatory action that resulted in a license being suspended or revoked, or payment of a fine; B. Had more than a total of three settled or pending complaints filed against them and/or a total of five settled, pending, dismissed or denied complaints with any regulatory authority or Five Star Professional’s consumer complaint process. Unfavorable feedback may have been discovered through a check of complaints registered with a regulatory authority or complaints registered through Five Star Professional’s consumer complaint process; feedback may not be representative of any one client’s experience; C. Individually contributed to a financial settlement of a customer complaint; D. Filed for personal bankruptcy within the past 11 years; E. Been terminated from a financial services firm within the past 11 years; F. Been convicted of a felony); 4. Fulfilled their firm review based on internal standards; 5. Accepting new clients. Evaluation criteria – considered: 6. One-year client retention rate; 7. Five-year client retention rate; 8. Non-institutional discretionary and/or non-discretionary client assets administered; 9. Number of client households served; 10. Education and professional designations. Wealth managers do not pay a fee to be considered or placed on the final list of Five Star Wealth Managers. Award does not evaluate quality of services provided to clients. Once awarded, wealth managers may purchase additional profile ad space or promotional products. Wealth managers may or may not use discretion in their practice and therefore may not manage their client’s assets. For more information on the Five Star award and the research/selection methodology, go to 1548 Cleveland area wealth managers were considered for the award; 64 (4 percent) of candidates were selected Five Star Wealth Managers. 2019: 1558 considered for the award; 71 winners; 2018: 1,437 considered, 53 winners; 2017: 872 considered, 117 winners; 2016: 828 considered, 123 winners; 2015: 1,595 considered, 130 winners; 2014: 1,838 considered, 151 winners; 2013: 1,485 considered, 169 winners.

The Five Star award is not indicative of the wealth manager's future performance. The inclusion of a wealth manager on the Five Star Wealth Manager list should not be construed as an endorsement of the wealth manager by Five Star Professional or the magazine. Working with a Five Star Wealth Manager or any wealth manager is no guarantee as to future investment success, nor is there any guarantee that the selected wealth managers will be awarded this accomplishment by Five Star Professional in the future.

Please Note: Limitations: Neither rankings and/or recognition by unaffiliated rating services, publications, media, or other organizations, nor the achievement of any designation or certification, should be construed by a client or prospective client as a guarantee that he/she will experience a certain level of results if Capital Advisors is engaged, or continues to be engaged, to provide investment advisory services. Rankings published by magazines, and others, generally base their selections exclusively on information prepared and/or submitted by the recognized adviser. Rankings are generally limited to participating advisers (see link as to participation data/criteria, to the extent applicable). Unless expressly indicated to the contrary, Capital Advisors did not pay a fee to be included on any such ranking. No ranking or recognition should be construed as a current or past endorsement of Capital Advisors by any of its clients. ANY QUESTIONS: Capital Advisors’ Chief Compliance Officer remains available to address any questions regarding rankings and/or recognitions, including the criteria used for any reflected ranking.


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